As of June, 19th 2020
Dear customers,
the corona virus "SARS-Cov-2" is affecting us all. Unfortunately we have to inform you that our shipping partner DHL is no longer able to deliver our games to all destinations as usual. You can find the most recent information about this directly on the DHL homepage and check there if your country or region is affected by this. The most noticable restrictions are:
To all customers from countries with a crisis surcharge (Australia, Japan, Lord Howe Island, Singapore, South Africa, South Korea, Taiwan, Tasmania, Thailand): We do not invoice the crisis surcharge during the checkout process.Instead we prefer to postpone the shipment until no further surcharges are applied. If you still want your package immediately shipped, please contact service@lookout-spiele.de and we will invoice the appropriate surcharge directly.
Europe:
France (incl. Monaco): Maximum package weight of 20 kg. No bulky goods.
Italy: Maximum package weight of 25 kg. Longest side of package max. 120 cm. Overall max. package size (length + width + depth) of 150 cm.
America & The Caribbean:
Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Cayman Islands, Chile, Cuba, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, Grenada, Guadaloupe, Guyana, Haiti, Honduras, Jamaica, Martinique, Nicaragua, Panama, Paraguay, Peru, Sint Maarten, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Venezuela: No delivery et all!
Brazil: Only letters & parcels can be send. A crisis surcharge of 3,10€ per kilogram (or part thereof) is charged. Please be aware that we currently don't offer shipment to Brazil due to general problems with the delivery service!
Canada: Parcels are shipped by ocean freight. Drastical increase in delivery times are to be expected.
Colombia, Costa Rica, Guatemala, Trinidad and Tobago: Only letter items can be send (up to 500 g and 2 cm thick).
USA: Only letter items can be send (up to 500 g and 2 cm thick). Despite that DHL is saying that parcels / packages are available in certain situations, all shipments bigger than letters (up to 500 g and 2 cm thick) by us were refused in the last week. We therefore don't offer parcels and packages at the moment!
Asia:
Azerbaijan, Brunei Darussalam, East Timor, Kuwait, Laos, Mongolia, Myanmar, Nepal, Sri Lanka, Syria, Tajikistan, Turkmenistan, Uzbekistan, Yemen: No delivery et all!
Iran, Philippines: Only letter items can be send (up to 500 g and 2 cm thick).
Japan: A crisis surcharge of 1,45€ per kilogram (or part thereof) is charged for parcels / packages.
Singapore: A crisis surcharge of 2,10€ per kilogram (or part thereof) is charged for parcels / packages.
South Korea: A crisis surcharge of 2,50€ per kilogram (or part thereof) is charged for parcels / packages.
Taiwan: A crisis surcharge of 2,80€ per kilogram (or part thereof) is charged for parcels / packages.
Thailand: A crisis surcharge of 2,40€ per kilogram (or part thereof) is charged for parcels / packages.
Australia & Oceania:
Fiji, French Polynesia, New Caledonia, Papua New Guinea, Samoa, Tuvalu, Vanuatu, Wallis and Futuna: No delivery et all!
Australia, Lord Howe Island, Tasmania: A crisis surcharge of 3,60€ per kilogram (or part thereof) is charged for parcels / packages.
New Zealand: Only letter items can be send (up to 500 g and 2 cm thick).
Africa:
Botswana, Cape Verde, Central African Republic, Chad, Comoros, Eswatini, Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lesotho, Libya, Mauritania, Niger, Reunion, Saint Helena Ascension and Tristan da Cunha, Sao Tome and Principe, Seychelles, Sierra Leone, Somalia, Sudan, Zimbabwe: No package delivery et all!
Algeria, Ghana, Mauritius, Nigeria, Uganda: Only letter items and small packages can be send.
Burkina Faso, Burundi, Congo (Dem. Republic of the Congo), Congo (Republic of the Congo), Djibouti, Liberia, Malawi, Mali, Morocco, Western Sahara: Only letter items can be send (up to 500 g and 2 cm thick).
South Africa: A crisis surcharge of 3,10€ per kilogram (or part thereof) is charged for parcels / packages.
We ask for your understanding if this causes problems for you. You can always reach out to us via service@lookout-games.de and we will try to sort everything out.
#stayhome
the Lookout team
