Stand: 27.04.2020

Liebe Kunden,

das Coronavirus "SARS-CoV-2" schränkt uns zur Zeit alle ein. Für die aktuellsten Informationen zu diesem Thema können Sie jederzeit direkt bei unserem Versandpartner DHL (Aktuelle Informationen zum Coronavirus) nachschauen. Wir bemühen uns Sie zusätzlich hier auf unserer Shop-Seite über aktuelle Änderungen rechtzeitig zu informieren:

• Deutschland: Zur Zeit gibt es keine Einschränkungen.
• Österreich: In einigen Regionen steht das Europapaket nicht zur Verfügung, was unsere Auslieferungen aber nicht einschränkt.
• Schweiz: Maximale Paketgröße: 150 x 80 x 60 cm, bis zu 30kg.

Sollte es doch einmal zu Problemen kommen, so bitten wir Sie um Verständnis und um Kontaktaufnahme unter service@lookout-games.de

#stayhome

Das Lookout Team

As of April, 27th 2020

Dear customers,

the corona virus "SARS-Cov-2" is affecting us all. Unfortunately we have to inform you that our shipping partner DHL is no longer able to deliver our games to all destinations as usual. You can find the most recent information about this directly on the DHL homepage and check there if your country or region is affected by this. The most noticable restrictions are:

• Europe:
  • Austria: Delivery fo the "Europapaket" is no longer possible, but this does not restrict the general possibillity to send packages.
  • Belgium: Max. package size is 40 x 40 x 40 cm.
  • France (incl. Monaco): Max. package size is 60 x 60 x 60 cm. Recommended package size is 32 x 24 x 24 cm up to 15 kg.
  • Italy: Longest side 120 cm, max. package size: height + width + depth <= 150 cm. Up to 25 kg.
  • Moldavia, Montenegro: No delivery et all!
  • Switzerland: Max package size is 150 x 80 x 60 cm up to 30 kg.
• America & The Caribbean:
  • Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curacao, Dominica, Cominican Republic, Ecuador, El Salvador, Grenada, Guadaloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Nicaragua, Panama, Paraguay, Peru, Sint Maarten, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Trinidad and Tobago, Venezuela: No delivery et all!
  • Canada: Only letter items can be send. No package delivery.
  • Mexico: Only letter items (up to 500 g and max. thickness of 2 cm) can be send. No package delivery!
  • USA: Letter items (up to 500 g and max. thickness of 2 cm, documents only recommended) can be send. Packages cost an additional crisis surcharge of 16€!
• Asia:
  • Azerbaijan, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, East Timor, Iran, Iraq, South Korea, Kuwait, Laos, Lebanon, Maldives, Mongolia, Myanmar, Nepal, Philippines, Sri Lanka, Syria, Taiwan, Uzbekistan, Yemen: No delivery et all!
  • India, Japan, Thailand: Only letter items can be send. No package delivery!
  • Singapore: Only letter items (up to 500 g, max. thickness of 2 cm) can be send. No package delivery!
• Australia & Oceania:
  • Fiji, French Polynesia, New Caledonia, Papua New Guinea, Samoa, Tuvalu, Vanuatu, Wallis and Futuna: No delivery et all!
  • Australia, Lord Howe Island, New Zealand, Tasmania: Only letter items (up to 500 g, max. thickness of 2 cm) can be send. No package delivery!
• Africa:
  • Algeria, Angola, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo (Dem. Republic of the Congo), Djibouti, Equatorial Guinea, Eswatini, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Namibia, Niger, Nigeria, Reunion, Rwanda, Saint Helena Ascension and Tristan da Cunha, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Sudan, Togo, Uganda, Western Sahara, Zimbabwe: No package delivery et all!

We ask for your understanding if this causes problems for you. You can always reach out to us via service@lookout-games.de and we will try to sort everything out.

#stayhome

the Lookout team

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