Stand: 27.03.2020

Liebe Kunden,

das Coronavirus "SARS-CoV-2" schränkt uns zur Zeit alle ein. Aktuell gibt es innerhalb Deutschlands und der Schweiz noch keine Konsequenzen für den Versand unserer Waren. In Österreich gibt es zwar Versandeinschränkungen, diese beeinflussen jedoch nicht unsere Auslieferung. Für die aktuellsten Informationen zu diesem Thema können Sie jederzeit direkt bei unserem Versandpartner DHL (Aktuelle Informationen zum Coronavirus) nachschauen. Wir bemühen uns Sie zusätzlich hier auf unserer Shop-Seite über aktuelle Änderungen rechtzeitig zu informieren. Sollte es doch einmal zu Problemen kommen, so bitten wir Sie um Verständnis und um Kontaktaufnahme unter service@lookout-games.de

#stayhome

Das Lookout Team

As of March, 3rd 2020

Dear customers,

the corona virus "SARS-Cov-2" is affecting us all. Unfortunately we have to inform you that our shipping partner DHL is no longer able to deliver our games to all destinations as usual. You can find the most recent information about this directly on the DHL homepage and check there if your country or region is affected by this. The most noticable restrictions are:

• U.S.A.: Letters can be send as usual. Packages however, cost an additional 16€ "crisis surcharge" from April 1st until further notice.
• France: General package delivery is available, but only recommended for packages up to 32 x 24 x 24 cm and 15kg.
• Australia, China, Hong Kong, Japan, Macau, New Zealand, Singapur: Only letters can be send. Packages are no longer available.
• Czech Republic, Italy, Portugal: Delivery (letters and packages) to some regions of these countries is currently not available (please check the given DHL link for details).
• Several countries (please check the link for details): No deliveries whatsoever are available.

We ask for your understanding if this causes problems for you. You can always reach out to us via service@lookout-games.de and we will try to sort everything out.

#stayhome

the Lookout team

Willkommen im Online-Shop von Lookout Spiele!

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